Returns and Refunds

In short

• 14 days to return an item in good condition (if not installed).
• Faulty items are replaced or refunded regardless of the deadline.
• Installed parts cannot be returned — a restriction specific to auto parts.
• Refunds take 3–10 business days.

Returning an item in good condition

If the item does not suit you, you may return it within 14 days of receipt. Conditions: the item is unused and not installed, its appearance and packaging are intact, and proof of purchase is available.

Delivery costs are not refunded in this case — they were actually incurred.

⚠️ Restriction specific to auto parts

An installed part in good condition CANNOT BE RETURNED. The reason is technical: installation leaves marks on the part and it can no longer be resold.

So check BEFORE installing: does the part fit your car's make, model and year? The "Fits" section on the product page and the contact-the-shop button exist for exactly this.

If the part was not installed because it does not match the description, that is a non-conforming item and it is returnable.

Faulty or non-conforming items

In the following cases an item is returned or exchanged regardless of the deadline:

• The item arrived faulty or damaged.
• The delivered item does not match the description, name or image on the site.
• The set is incomplete.
• A different item was sent than the one ordered.

How to start a return

• 1. Contact us: @tezdetal_uz (Telegram) or +998 90 004 49 01. Have your order number ready.
• 2. Describe the problem and attach photos of the item — this speeds up the check.
• 3. We agree the return method with the seller (courier or drop-off at the shop).
• 4. Once the item has been inspected, we refund you.

How refunds are paid

Refunds are issued by the same method used for payment: card payments go back to the same card; cash payments are refunded by an agreed method.

Timing: 3–10 business days after the item is returned and inspected. The exact timing depends on the bank, not on the platform.

If the order is cancelled before delivery, the money is refunded in full, including the delivery cost.

If there is a dispute

If you cannot reach agreement with the seller, contact us. While a payment is held by the platform, we do not release it to anyone until a final decision — this protection exists precisely for such cases.